Delivering application, database and middleware support and maintenance services for a leading department store retailer

The Thinking

After identifying an increasing reliance on key systems and the need for higher levels of availability and performance, David Jones appointed Oakton to deliver application, database and middleware support and maintenance services under a three year Managed Service contract.

The Solution

The support arrangement will provide a proactive onsite presence at David Jones whilst retaining access to Oakton’s offsite capability in Hyderabad, India.

“Rather than offering a purely offsite remote service, Oakton has taken a partnership approach and will work on a more intimate level with David Jones,” said Neil Wilson, CEO, Oakton. “Our onsite technical leadership and advice blended with our offsite/offshore services will complement this approach,” continued Wilson.

Oakton has committed to ensure stronger engagement between its Service Delivery Manager and technical leads at David Jones as well as greater reliance upon more disciplined IT service management processes, environment management and service management reporting.

Customer Benefit

“Optimum IT systems availability and performance is essential for David Jones as we work towards our transformation into a world class omni channel retailer. We believe that Oakton in conjunction with David Jones will be able to deliver this.” Anthony Karp, Group Executive, David Jones.

Oakton has worked with David Jones since 2006 and continues to advise many of the country’s best known and most successful retail businesses on strategic issues such as performance improvement, operating efficiencies, cost management and organisational effectiveness.  

“We have developed a deep knowledge and understanding of the David Jones environments, the business cycles and costs imperatives and have the flexibility to scale up or down to meet the retailer’s changing requirements,” continued Neil Wilson.