_ensure the reliability of business applications

Measuring, tracking and reporting for excellent service delivery

Our Service Management capabilities provide the overarching framework of Oakton’s end-to-end delivery of Managed Services. We apply a governance structure across the services that will actively manage, measure, track and report our services and client satisfaction to ensure ongoing quality of delivery and services. Service Management provides the overarching framework of how the services will be provided, including our overall service delivery and the key service delivery management processes that include our client engagement model, service delivery management and delivery, as well as overall service delivery governance, end-to-end delivery service including operations manuals, and customer satisfaction programs.

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