How the world's largest Gold producer successfully outsourced their APAC region Oracle Infrastructure and Helpdesk to Oakton.
A technology project that wasn't about the technology.
It was about agility, trust, and cost.
An Outsourcing opportunity
Barrick Gold's APAC regional head quarter's core business systems implementation and on-going support was becoming a very expensive line item for the organization:
- They were continually bringing in people with specialist knowledge to try and drive greater ROI for the organization.
- They were continually spending capital on infrastructure.
- They were not fully satisfied with the nature of their relationship with existing service providers.
- Barrick Gold now wanted to drive better efficiency and reliance across their business by outsourcing the expertise at an equivalent or lower price point.
Specifically, they sought an agile and flexible partner to deliver the following services:
- A fully hosted platform solution that can be scaled up/down based on projects and selling of assets
- An offshore 24/7 Oracle support Service Desk
- An offshore Functional support service that can be scaled up/down based on demand.
Oakton’s approach was to design a tailored, cutting edge Client solution that would fit the unique circumstances of Barrick Gold. In doing so, Oakton also focused on establishing the fundamentals of a long term partnership with the client. This meant a flexible solution with pre-built ability for the client to flex up or down the service in line with Business Demand at any time.
“There was an absolute commitment on the part of Oakton to get this right. We have no desire to bring that infrastructure and cost back in-house.”
Bernard Menage, Regional CIO, Barrick
Oakton designed an innovative and cost effective solution that provides both Front-End User Support and a Cloud-based back-End system support for all Barrick Gold’s mines in Western Australia and Papua New Guinea plus their Regional Headquarters. The transition to these new arrangements, including re-platforming to the Cloud, was completed in just under 3 months.
Oakton now provides 24/7 support to Barrick Gold’s 2,000 users in Western Australia and a further 1,500 in Papua New Guinea. This cost effective solution across Oracle Service Desk Database Support, Infrastructure Management and Business Analysis is delivered as an integrated service by Oakton’s on-site resources, off-site infrastructure partner Empired and offshore service centre in India.
The key technology stack that underpins this end to end solution is Oracle e-Business Suite R12.2.1, Oracle RAC and Grid Control, Oracle Enterprise Manager, VMware and Citrix, all provided as an integrated managed service to Barrick.
The rationale for Barrick Gold going out to market has been realized. Barrick Gold now has a long term, trusted partner to deliver an agile yet controlled, cost efficient Oracle support service to its whole user base across APAC.
Now, Barrick Gold doesn’t need to put in a Capex budget for its Oracle support. Infrastructure services are on a demand basis - as they require it. Additionally, users can login to their network at any hour of the day, eliminating the user experience issues previously endured on these remote mining sites.
As long as Barrick Gold ‘don’t want to be doing IT internally,’ Oakton will provide the expertise and knowledge behind the scenes. Together, we’re in it for the long haul.